Refund policy

No goods with a broken seal can be returned. If the item is returned with a broken seal, the amount will not be refunded. This is so that we can make sure that the item has not been used.

How to return the item:

1. XXX
2. XXX
3. XXX

You are responsible for returns

It is your responsibility that the package reaches us, even if we pay for the return postage. Send an email tokundeservice@pondercare.no if you have not taken care of the return label that you received in the package together with your goods.

Refund

If you are to receive money in connection with a return, this will be done via Visa/Mastercard, Vipps or Klarna. Refunds must take place within 14 working days after we receive the product from you, to the same means of payment that was used for the purchase.

In the event of cancellation of a purchase due to delayed delivery from us, the same rules apply for returns.

Complaint

If an error or deficiency in an item is discovered, you must, within a reasonable time after this is discovered, notify us that you wish to claim a defect (complaint). You can report errors and defects in the products tokundeservice@ponderessentials.no.

We reserve the right to forward complaints to the manufacturer or subcontractor for further assessment of any errors and deficiencies.

If you take measures on your own initiative to remedy the deficiency beyond what may have been agreed with Cherry Agency AS, we will not pay these expenses.

Exchange an item?

If you want to exchange something you have bought for another item, contact our customer service atkundeservice@ponderessentials.no.In orders that have not been sent, we can easily make changes before it is sent out. If the order has been sent, you must use the return label in the package to return the goods, so that we can send you new ones.